F.A.Q. (Frequently Asked Questions) - New York Printing Solutions

F.A.Q.

Attending a convention or trade show? NY Convention Printing is your one-stop shop for all your printing needs. We offer a wide range of high-quality products and services to help you make a lasting impression, from business cards and brochures to pop-up displays and table covers.

GENERAL

What is your turnaround time?

Our turnaround starts after you approve your files. Check the product calculator for exact times.

What if a product I need isn't listed on your website?

We offer a wider variety of products than what’s listed on our website! Feel free to contact us ([email protected]) for details on any printing needs you have for your convention or trade show.

Can I split my order across multiple artworks?

No, we can only process one artwork per order quantity.

What are your hours of operation?

Our showroom is open from 10am to 6pm, Monday through Friday (excluding holidays). You can place orders online 24/7.

Where are you located and can I pick up my order?

Absolutely! Our showroom is conveniently located near the Javits Center and many hotels at 252 West 38th St.

Do you have any suggestions for my artwork?

We’d be happy to help! Feel free to email us at [email protected] with any questions you may have.

ARTWORK & FILES

Do you print European sized business cards?

Yes, we do! We can print business cards in the European size (3.375″ x 2.125″).

Camera-Ready Artwork?

By providing us with a proper file, such as a pdf, there is no file editing necessary so we can istart printing your order.

Do you have an Online Design Tool?

Yes, use our user-friendly online design program to create your artwork from scratch or customize our pre-loaded templates

What design options do you offer?

You can design your project and upload or use our online designer or we can discuss other options.

Do You Offer Custom Design?

Inquire about our in-house studio designers who can create a design from scratch for you (dependent on complexity)

Do You Offer Personal Design?

Yes, schedule a consultation with our graphic artists for a personalized design (additional charges apply).

How should I submit my artwork?

You can submit your artwork in one PDF with multiple pages, or as separate files for each side of your printed piece.

What resolution should my images be?

For the best quality results, please ensure your rasterized images and photos are at least 300 dpi. We recommend using 600 dpi for images with small text, such as business cards.

What is bleed and how should I handle it in my artwork?

When preparing a document for printing, “bleed” is the extra margin added beyond the final trim size. This ensures images, graphics, or colors extend to the edge without any white borders after trimming.

Trimming Tolerance: Printing and cutting aren’t perfectly precise. Bleed compensates for minor shifts, preventing white edges.
Seamless Appearance: It creates a polished look with colors and images running right to the edge.

What printing methods do you offer?

We offer Digital and Offset. Digital work can be turned around often the next day.

Do you offer specific colors?

Yes, we do! We recommend visiting our showroom to choose colors from our Pantone Books for the most accurate representation (computer screens can vary).

ORDERING & PAYMENT

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, and Discover) for online orders. For phone or in-person orders, we accept credit cards and cash.

Do you offer discounts for bulk orders?

Yes, we do! We offer competitive discounts on bulk orders. Please contact us for a quote on your specific needs.

What is your cancellation policy?

Our cancellation policy varies depending on the stage of your order. Please contact us for more information on cancelling an order.

Do you offer shipping?

Yes, we offer shipping to anywhere in the United States. Shipping costs are calculated based on the weight and size of your order, and your desired shipping speed. You can see the shipping cost during checkout. We also offer expedited shipping options for urgent needs

Can I pick up my order locally?

Absolutely! You can choose to pick up your order directly from our showroom, located conveniently near the Javits Center and many hotels.

POP-UP DISPLAYS & TABLE COVERS-TRADESHOW PRODUCTS

Do you offer Pop-Up Displays?

Absolutely! We offer a variety of high-quality pop-up displays in different sizes and styles to suit your needs. Browse our selection online or visit our showroom to see them in person.

Can you help me design the graphics for my my pop-up display??

Yes, we can! Our design team can create custom graphics for your pop-up display that will grab attention and effectively showcase your brand.

What about Table Covers?

We offer custom-printed table covers in various sizes and materials to fit your trade show table. A branded table cover is a great way to add a professional touch to your booth.

PRINTING

Digital vs. offset printing?

We offer both. Offset preferred for quality, digital for rush jobs.

What specific colors can we use?

Visit us to choose colors from our Pantone Books (better than relying on your computer screen).

What are your Printing methods?

We offer Digital and Offset printing.

FILE FORMATS & ARTWORK TEMPLATES

What file formats do you accept?

We accept most formats: JPG, PNG, Tiff – The preferred format is PDF.

Do you offer artwork templates?

Yes, we do! We have a variety of pre-designed templates available for download on our website. These templates can be a great starting point for creating your artwork, especially if you are not familiar with graphic design software.

Can I use my own graphic designer?

Absolutely! We are happy to work with your own graphic designer to ensure your printed materials meet your exact specifications.

TRANSPARENT PRICING

How can we get a price or quote on a project?

Unlike other printing companies, we offer upfront pricing!
Use our convenient online printing calculator to get an immediate quote on any of our products. Simply enter your desired product, quantity, and any specifications, and our calculator will provide you with a transparent price. No hidden fees, no surprises! Click to request a quote

Still Have Questions?

If you have any other questions that are not answered in this FAQ, please don’t hesitate to contact us!

We can be reached by phone at 212-989-6633 or by email at [email protected]

Frequently Asked Questions