Frequently Asked Questions
F.A.Q.
GENERAL
What is your turnaround time?
What if a product I need isn't listed on your website?
We offer a wider variety of products than what’s listed on our website! Feel free to contact us ([email protected]) for details on any printing needs you have for your convention or trade show.
Can I split my order across multiple artworks?
What are your hours of operation?
Where are you located and can I pick up my order?
Absolutely! Our showroom is conveniently located near the Javits Center and many hotels at 252 West 38th St.
Do you have any suggestions for my artwork?
ARTWORK & FILES
Do you print European sized business cards?
Yes, we do! We can print business cards in the European size (3.375″ x 2.125″).
Camera-Ready Artwork?
By providing us with a proper file, such as a pdf, there is no file editing necessary so we can istart printing your order.
Do you have an Online Design Tool?
Yes, use our user-friendly online design program to create your artwork from scratch or customize our pre-loaded templates
What design options do you offer?
You can design your project and upload or use our online designer or we can discuss other options.
Do You Offer Custom Design?
Inquire about our in-house studio designers who can create a design from scratch for you (dependent on complexity)
Do You Offer Personal Design?
Yes, schedule a consultation with our graphic artists for a personalized design (additional charges apply).
How should I submit my artwork?
What resolution should my images be?
What is bleed and how should I handle it in my artwork?
When preparing a document for printing, “bleed” is the extra margin added beyond the final trim size. This ensures images, graphics, or colors extend to the edge without any white borders after trimming.
- Key Points About Bleed
- Trimming Tolerance: Printing and cutting aren’t perfectly precise. Bleed compensates for minor shifts, preventing white edges.
- Seamless Appearance: It creates a polished look with colors and images running right to the edge.
What printing methods do you offer?
Do you offer specific colors?
ORDERING & PAYMENT
What payment methods do you accept?
Do you offer discounts for bulk orders?
What is your cancellation policy?
Our cancellation policy varies depending on the stage of your order. Please contact us for more information on cancelling an order.
Do you offer shipping?
Yes, we offer shipping to anywhere in the United States. Shipping costs are calculated based on the weight and size of your order, and your desired shipping speed. You can see the shipping cost during checkout. We also offer expedited shipping options for urgent needs
Can I pick up my order locally?
POP-UP TRADE BOOTHS & TABLE COVERS-TRADESHOW PRODUCTS
Do you offer Pop-Up Trade Booths?
Can you help me design the graphics for my Pop-Up Booth?
Yes, we can! Our design team can create custom graphics for your pop-up booth that will grab attention and effectively showcase your brand.
What about Table Covers?
Do you sell Pop-Up Booth Accessories?
PRINTING
Digital vs. offset printing?
We offer both. Offset preferred for quality, digital for rush jobs.
What specific colors can we use?
Visit us to choose colors from our Pantone Books (better than relying on your computer screen).
What are your Printing methods?
We offer Digital and Offset printing.
What file formats do you accept?
Do you offer artwork templates?
Yes, we do! We have a variety of pre-designed templates available for download on our website. These templates can be a great starting point for creating your artwork, especially if you are not familiar with graphic design software.
Can I use my own graphic designer?
How can we get a price or quote on a project?
Use our convenient online printing calculator to get an immediate quote on any of our products. Simply enter your desired product, quantity, and any specifications, and our calculator will provide you with a transparent price. No hidden fees, no surprises! Click to request a quote
Still Have Questions?
If you have any other questions that are not answered in this FAQ, please don’t hesitate to contact us!
We can be reached by phone at 212-989-6633 or by email at [email protected]